Latest Customer Management Software Reviews

The task of choosing Customer Management software can often seem daunting, with many providers offering different services at varying price points with diverse specifications. Using the Customer Management Directory goes some way to making this task simpler for you. We’ve collected and sorted through hundreds of user reviews and ratings for a wide range of criteria, including Customer Service, Ease of Use, Value for Money and Satisfaction. With the aid of these reviews, we aim to make choosing a Customer Management Provider as simple, easy and informative as possible. Below you can find the latest Customer Management Provider Reviews to help you compare the best providers in the industry today.


We use TeamSupport on a daily basis. It is a great tool and the team are always trying to proactively improve the system. The support that we were able to offer to our customers was an enjoyable experience thanks to this great software.

34 Reviews | See the Latest Review

Last reviewed on Friday, 05 Jun 2015

Key Survey

Excellent Survey Platform I love the KeySurvey platform. We use it for most all of our surveys - some internal and some external with our partners. I rated it 5 stars overall because it can pretty much do everything from a survey perspective. I rated the customer service 4 stars because sometimes it's hard to understand them and I prefer to reach them over the phone vs. online. Lastly, only 4 stars for ease of use because...

Last reviewed on Monday, 18 May 2015


I was looking for an online survey to use the data in my master thesis and I read good reviews about SoGoSurvey. I gave it a try and I was very happy with the results. You can create easily your own survey with lots of options to design it and customize it. To start you can watch some tutorial videos, but you can also start just by trying because it is really simple. You have several ways to send the survey: post the link...

2 Reviews | See the Latest Review

Last reviewed on Friday, 08 May 2015

My Hall Monitor

The free website plugins offered have really helped me to engage with my customers and even come up with new ideas that sold. My Hall Monitor offers the best free customer feedback tools!

2 Reviews | See the Latest Review

Last reviewed on Tuesday, 07 Apr 2015


After using complicated CRM systems and having to input data for years, this changed my world. Salesflare automatically fills my address book and tracks my activities. Plus it makes it much easier to work with my team.

Last reviewed on Friday, 13 Feb 2015


I have been using Zoho CRM on and off for several years. I have used it both as a free and paid service (my needs have changed during that time and Zoho lets you up and downgrade as you need). In my opinion, Zoho CRM gives a lot of bang for the buck and I wholeheartedly recommend it to anyone who needs to follow up with customers on a regular basis. Zoho CRM lets you document all relevant information about customers and...

15 Reviews | See the Latest Review

Last reviewed on Friday, 06 Feb 2015


THE GOOD: Optimized for all platforms so survey takers will have a good experience. Nice graphics and templates to choose from. I like the $.10 per survey response. It ties the value of data to the amount paid, making it easier for businesses to adopt. Admin can limit responses to match budget. Also allows to embed videos and include skip logic. THE BAD: It's $.20 to white label surveys which removes the BIG call to action...

Last reviewed on Monday, 05 Jan 2015

Pipeliner CRM

Pipeliner is a great management tool (e.g. clear structure and features, cool dashboard design, very helpful online manual ) – for all company sizes. For a micro-company as we are, it’s very easy and user-friendly because core-features are great and set-up is very simple. Pipeliner grows with your company’s needs step by step. Hence, it’s not overwhelming and complex from the start, as many other tools are. And that’s great...

6 Reviews | See the Latest Review

Last reviewed on Monday, 29 Dec 2014


Hey, I am using Livehelp as a live chat from last 1 year. its a amazing software and free of cost for our starting company. In the live help dashboard, I can see country, operating system, browser, keyword searched, etc.. of visitor of my website. I can easily send to all visitors as “Hello”, every time they visit to my website. Its so very interesting!!. From Livehelp.com, I am able to convert most of the visitor to the...

Last reviewed on Thursday, 13 Nov 2014

My LiveChat

Top Notch! Simplest, most flexible solution available. Give it and other a test drive, you'll always fall back on it.

5 Reviews | See the Latest Review

Last reviewed on Monday, 20 Oct 2014


We have been with HelpOnClick for a few years and in the beginning there was occasional problems but nothing serious. Over the last few months we have had regular problems which has made the service unusable for days or weeks in some cases. The support is pretty bad... they take a long time to respond usually (although we are in a different time zone) and often don't follow up. When it is working it is a good service but unfortunately...

2 Reviews | See the Latest Review

Last reviewed on Monday, 13 Oct 2014


I've tested what seems to be every CRM out there. (At least 20 !) When I really prioritized what's important to get from a CRM, OnePage was my final choice. Its easy to configure to the way in which you do business. It has a very user-friendly, uncomplicated interface. (Otherwise, who would want to use it?!) It has a totally useful mobile interface, and most importantly, lets you focus on moving your prospects through...

6 Reviews | See the Latest Review

Last reviewed on Wednesday, 24 Sep 2014


MightyCall definitely made me feel a lot more professional. Being able to choose my own number and set my own greeting was totally worth the cost. People are always surprised at how good it sounds.

Last reviewed on Tuesday, 09 Sep 2014


I looked for a simple an design survey editor. Vizir was perfect for me. It's the most beautiful survey editor on the market. It makes my surveys a new media I can rely on. It gets me amazing reports automatically. I recommend this app !

Last reviewed on Friday, 22 Aug 2014


Really excellent tool to meet website visitors. Brought me unique selling and upselling opportunities. Great design and navigability

5 Reviews | See the Latest Review

Last reviewed on Thursday, 07 Aug 2014


DataDog is an important part of monitoring at SmarterAgent, where we use their API's and Integrations heavily, especially the CloudWatch integrations for Amazon's Web Services (AWS). Using these, we have been able to put up effective dashboards for new environments in a matter of minutes. We leverage DD’s API primarily for eventing. For example, deployments are posted to DataDog (as events), where they overlay our metrics.

2 Reviews | See the Latest Review

Last reviewed on Friday, 01 Aug 2014

Cayzu Help Desk

I use to do all my support via email and found I was giving the same answers to multiple customers or would get them mixed up and give the wrong answer. A friend suggested I try Cayzu, and within 2 days of signing up I could not believe how powerful it was and easy to use. I have since moved away from trying to support my customer via email to Cayzu Helpdesk. I highly recommend it.

2 Reviews | See the Latest Review

Last reviewed on Thursday, 31 Jul 2014


Scorebuddy is a powerful monitoring tool that can be used to ramp up your business. This intuitive software is an excellent way to increase staff effectiveness, increase accuracy and improve customer satisfaction.

Last reviewed on Wednesday, 16 Jul 2014

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